about whole pet
foods
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Who We Are
Whole Pet Foods and PetClick.com are one! Founded in 1998,
PetClick.com Naturals was the first nationally distributed
online retailer of natural, holistic, organic and super premium
pet foods and products in North America. We are dedicated to
providing only the very best healthy
nutritional products available for your
companion animals.
Since 2002 we
have served our customers through our Whole Pet Foods and
PetClick.com online channels, merging the two in the fall of
2006. Our company remains the same, merged under the Whole Pet
Foods banner that has served the majority of our customers
nationwide since Summer 2002.
Where we are
We are an Oregon Corporation headquartered in Portland, Oregon:
we operate and ship from warehouses in over a dozen states
throughout the United States to service our customers as quickly
and efficiently as possible. Your order will likely be fulfilled
from a warehouse near you, and your shipment may be split among
several warehouses depending upon your specific order. In such a
case we will provide you with tracking information for each
shipment in your order.
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Our Mission
Whole Pet Foods remains the only nationally distributed
source of healthy pet foods and superior pet products online in
North America. We are dedicated to providing only all
natural pet foods free from the chemical preservatives and
harmful, unnecessary fillers and by-products so common in
commercial pet foods today. Our mission is to help provide
healthy alternatives for better animal wellness, and human
education.
Financials
Whole Pet Foods is a privately held limited liability
partnership. We do not release financial information to the
general public. Whole Pet Foods attained profitability in June
1999 and has enjoyed consistent revenue growth in each quarter
since. We have no plans for a public offering.
Solving Problems
Whole Pet Foods is uniquely positioned to solve the time
consuming problem of researching, locating, purchasing, and
delivering holistic and all-natural pet foods. Through its
proprietary network Whole Pet Foods is able to deliver product
and information to consumers in a timely and cost-effective
manner.
Our
Value Proposition
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Improve accessibility of
organic, holistic and all-natural pet foods.
Our simple website makes it easy to find,
research, and order hard-to-find foods.
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Educate consumers on what is
in pet foods and their proper use.
Most consumers are unaware that almost
all major pet foods are owned by multinational
corporations. Pet foods are a way for them to make a
profit off of the by-products produced during the
manufacturing of human foods. Clever use of waste
but not healthy for pets.
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Empower customers to better
maintain their pet's health.
There are many health problems that pet
have that are caused or enhanced by improper
nutrition. Though a better understanding of a pet's
nutritional needs consumers can make sure their pet
has a long and healthy life.
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Optimize the pet experience
for consumers.
The average consumer spends 45 - 60 minutes
around the selection, purchase, and delivery
processes associated with their pet's food.
Eliminate this waste of your time with a
subscription for a recurring delivery of pet food
and spend the time you save playing with your pet.
Shipping
The overwhelming majority orders ship within 1-3
business days unless otherwise specified, such as with custom or
hand crafted items. We frequently are able to ship many orders
within 24 hours.
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Our policies for returns and refunds
1. Return Instructions: You may return unopened items within 30
days of ship date. Opened food items cannot be returned except
in the case of damaged, defective or spoiled merchandise (see
below). All returns must include manufacturer’s original
packaging, all accessories, manuals, documents and warranty
cards. Please DO NOT write on the manufacturer’s box. Send your
return via pre-paid carrier.
To return an order click here to email Whole Pet Foods customer
support: include your order number and reason for return. You
will be sent the correct warehouse address for your return and a
return (RMA) number. You will be refunded for the cost of goods
sold directly to the credit card used for the original
transaction within 48 hours of receipt of merchandise that is
returned in compliance with the return instructions above;
please allow 3-5 business days for this credit to be processed
by your financial institution.
2. Damaged, defective or spoiled merchandise: in the case your
item has arrived in one of the aforementioned conditions, we
will file an investigative claim on your behalf with either the
carrier (UPS or FedEx) or with the manufacturer of your item(s)
directly. We will provide you with additional instructions as
your package will be collected by agents of either the carrier
or manufacturer directly for investigation. |
In the event your item has been damaged in transit,
or arrives defective or spoiled we will be pleased
to reship your order; should you prefer a refund,
the refunding of your order will be facilitated by
Whole Pet Foods in the case of a successful carrier
claim, or by the manufacturer directly in the case
of damaged/spoiled claim.
For more customer information please click
here to visit our
customer service page where you can:
- Contact us via Live Chat (also available below)
- Contact us via email
- Contact us by phone
- Or contact us via our online form
These options are for new and existing customers
only, and our dedicated staff is able to answer customer
inquiries only: if you are not a customer, please visit
us
here
to contact us directly.
Thank you! We're looking forward to serving you and
your companion animals!
